F A Q

How long will it take before my order arrives? 

All Jewellery orders will be sent within 3-5 working days and are estimated to arrive within:

UK STANDARD = 1-5 Working days from dispatch
UK EXPRESS = Guaranteed Next Working day from dispatch & Tracked
UK STANDARD = 7-28 Working days from dispatch & Tracked wherever possible

Shipping Estimates are given to us by Royal Mail, once handed over we are not in control of how your parcels are handled. Please be aware of possible delays due to Covid.

Gift Certificates qualify for FREE Shipping as they are sent digitally.​

Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. We are not in control of such enforcements. If your order is returned to us due to unpaid Customs Fees, a new delivery charge will be required before posting your order.

Find all of our Shipping policies here.

Can I return my order?

We only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly

Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.

We can only process your refund once we receive the item - refunds can take up to 7 working days to show funds in your account. We recommend sending via a tracked/insured service as we are not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.

We can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.

Please post your item to us within 30 days and retain a proof of postage as we may request a copy of this before issuing a refund.
Contact us for more information and to confirm if a return is possible.

*We reserve the right to decline refund if item is deemed unsellable*

Find out about our returns policies here.
  

Can I cancel my order?

If we have already started to make your made to order jewellery or custom piece we unfortunately cannot cancel your order. Please be sure you wish to purchase when you submit your order...if you're unsure about anything, just get in touch!

Find out more about returns and cancellations here.
 

I’m sending as a gift, can you wrap it?

We create every piece of jewellery as a gift, whether you’re giving to friends and family, or just treating yourself! All of our jewellery comes boxed as standard, in one of our gorgeous white, linen textured branded gift boxes, with a complimentary polishing cloth and delicate organza pouch to store your gorgeous jewels. And if you’re sending directly to the lucky recipient, we’re happy to include a handwritten message just for them!

If you have ordered gifts that are destined to be worn together - like a couple of rings that will be stacked - and you only require one gift box, just let us know.

 

Do you accept custom or bespoke orders?

Yes! If you have something special in mind, we'd love to chat about it. We love to create unique hand-stamped jewellery, and if we're able to create it - we'll do it!
Contact Us to discuss designs, time frames and pricing.

Please be aware that with our increasing work load in the run up to Christmas, we may not be able to accommodate custom/bespoke order until the New Year. Our last order dates do not include custom/bespoke work.


I don't know my ring size, can you help?

Wherever possible we ask that you be measured by a UK jeweller, as sometimes there’s a few things to consider; like the width or thickness of your ring, whether you’d prefer a loose or snug fit or sometimes making sure the band will fit over your knuckle. Jewellers are great to help problem solve these issue in person and help you find the right size.

Sometimes this might not be possible, so we offer at home ring sizers

And you can find more information about Ring Sizing and our Sizing Charts here.
 

My ring has arrived and it doesn't fit - Can I return/exchange it?

If you've been measured at a jewellers, used one our ring sizers, or even tried to source a conversion measurement and your ring has arrived and it's a little snug, or maybe even a size too big. We understand that it is really tricky ordering the perfect fit, especially online. So we're happy to resize our rings, however this is done on a case by case basis as some designs/sizes may be more difficult to adjust.

Please contact us about your sizing requirements BEFORE sending in your ring, to discuss timeframes, pricing or availability. 

All our non personalised rings can be exchanged for any different size. Items must be posted to us within 30 days of purchase, so please retain a proof of postage. Any items posted after this time frame may incur an additional charge.

Buyers are responsible for returning these items and covering any shipping fees (and custom charges incurred for receiving your return) to our studio. These can be discussed when organising your return.

  

I'm buying multiple pieces - do you offer a discount?

Whether you're purchasing for your groomsmen, a class graduation or even if you just want to treat yourself to lots of beautiful jewellery! We're always happy to give a group order price for you...

We offer discounts to any purchase of 3 individual items or more - and they don't have to be the same!. So you can create matching bracelets for your favourite girls on your big day, or find gifts for Mum, Dad and the whole gang and get your Christmas shopping done in one go! 

Get in touch to discuss discounts with us.

Do you have Gift Cards?

Yes! Gift Cards are a great gift, you can find out more information about them here.

How do I care for my Jewellery?

All Jewellery needs a little TLC from time to time, so we include a sample of our favourite Town Talk polishing cloths to keep your jewellery looking shiny! You can find more top tips on how to care for your Jewellery here.

What is Handstamping?

Instead of using an engraving machine your personalisations are stamped using steel punches, one letter at a time and positioned by eye, which means no two pieces will ever be the same. This packs a whole lot of character and charm into your jewellery...

We have a huge variety of Design Stamps and Font Styles to suit every personality.


I'm signed up to your Newsletter but haven't received anything

Please double check your email address is correct, and have a look in your junk email folder. If you've received our welcome email but haven't received any other emails from us it may be because you've unsubscribed at some point...if you'd like to be back in the club, then please send us a message and we can send you a new link to reactivate you as a subscriber. We'll never do this on your behalf, and you are free to (re)unsubscribe at any point.

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