How long will it take before my order arrives?
All Jewellery orders will be sent within 3-5 working days and are estimated to arrive within:
UK STANDARD = 1-5 Working days from dispatch
UK EXPRESS (Tracked) = Guaranteed Next Working day from dispatch
INTERNATIONAL STANDARD (Tracked wherever possible) = 7-28 Working days from dispatch
Shipping Estimates are given to us by Royal Mail, once handed over we are not in control of how your parcels are handled. Please be aware of possible delays due to Covid and Brexit.
Gift Certificates qualify for FREE Shipping as they are sent digitally.
Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. We are not in control of such enforcements. If your order is returned to us due to unpaid Customs Fees, a new delivery charge will be required before posting your order.
I need my order super fast, can you ship it sooner?
We try to send orders out as quickly as possible - and often dispatch well within our quoted time frame. Although we cannot promise to prioritise every rush order, we will always try to do our best to meet you deadline. If you do require your order sooner please contact us BEFORE placing your order to discuss time frames.
Please do not add a rush order request in your order notes at checkout. We create orders in the order in which we receive them, this means we will not be aware of any special requests noted on your invoice until we come to create your order.
If you have added a rush order request without contacting us, we will continue to create your order regardless of any requested delivery date to avoid any further delays. Please be aware that we can only cancel orders if we have not begun to create your piece.
Do you ship internationally?
Yes! Currently we ship worldwide, but please be aware of the UK's exit from the EU and from January 1st 2021, there may be a custom fee/tariff to pay when your order arrives. These fees are beyond our control and are unfortunately imposed by all postal services.
Which delivery service do you use?
All our orders are dispatched with Royal Mail, International orders will be passed to the appropriate delivery service for that country (I.E. USPS, Aus Post etc)
Will there be a custom fee to pick up my order?
Unfortunately, customs, tariffs and duties may be imposed by certain countries for overseas purchases. These are at the responsibility of the buyer...Please check with your custom offices for detailed information. We are not in control of such enforcements.
Please be aware that as the UK has now exited the EU (on January 1st 2021) any countries in the European Union are now subject to custom fees, tariffs and import duties for goods received from the UK.
If your order is returned to us due to unpaid Customs Fees, a new delivery charge will be required before posting your order.
Can I track my order?
From January 2021, in the UK, standard shipping will be a 1st Class Signed For Service. If you would like your order to be tracked please select the Express Shipping Service.
International orders will be tracked wherever possible.
Orders of Ring Sizers and Polishing Cloths will not be tracked in the UK
It's extremely rare that one of our orders get's lost in the postal system. We put a lot of trust in Royal Mail (and our international postal partners) and find they always go the extra mile to deliver your handmade jewellery safely and on time.
If your order is taking a little longer, we give our delivery services an extra few days to locate your parcel, hoping it's just been innocently misplaced. Currently any UK orders not delivered within 10 working days, or 30 working days internationally, we will classify as lost. We will then launch an investigation with Royal Mail and remake/refund your order.
You MUST check your shipping address, we are not responsible for any delays or lost parcels due to incorrect shipping addresses. These lost parcels will not be remade/replaced/refunded. Any items returned to us due to incorrect shipping address will be subject to a new shipping charge.